Education Strategy · Product Architecture · Digital Operations
Building ecosystems where strategy becomes practical systems.
I connect partnerships, operations, and technology to shape education ventures and digital products that people can use in real work.
About
Strategy, operations, and technology in one line of sight.
My work begins with the operating problem: who is responsible, what information is needed, where decisions break down, and how a digital system can support the people involved.
I work across education partnerships, product direction, business analysis, and solution architecture. This multidisciplinary perspective helps turn broad ideas into service journeys, product boundaries, implementation priorities, and systems that can evolve without losing their purpose.
Product architecture
Translating operational needs into coherent products and data flows.Execution leadership
Coordinating scope, trade-offs, delivery, and continuous improvement.Core Capabilities
Strategic strengths and professional capabilities.
Built across business analysis, product design, and technical liaison.
Business Analysis & Process
- Requirements: Stakeholder interviews, requirement discovery, and change analysis.
- Documentation: User stories, acceptance criteria, specifications, and training materials.
- Process & Workflow: Workflow mapping, user journeys, roles, and permissions.
- Data & Reporting: Data-field mapping, reporting logic, and dashboard requirements.
Product Design & Alignment
- Product Design: MVP scope, wireframe briefs, priorities, and roadmaps.
- Product-first Thinking: Turning operating problems into feasible solution boundaries.
- Testing Support: SIT/UAT scenarios, acceptance review, and feedback consolidation.
- Domains: Education, CRM/LMS, SaaS, marketplaces, and enterprise workflows.
Technical Liaison, Tools & Methods
- Technology Liaison: Clarifying business logic and validating feasibility with technical teams.
- Tools & Tech: React, TypeScript, Firebase, Google Cloud, identity, and AI automation.
- Communication: Vietnamese, professional English, presentations, and facilitation.
- Methods: Agile, Scrum, Kanban, Waterfall, Lean, and continuous improvement.
Experience
A multidisciplinary professional journey.
Experience across education, digital products, partnerships, hospitality, and service operations informs how I design systems around real people and responsibilities.
2024 — Current
Cross-border digital operations • Florida, USA
Digital Operations & Communication
Building and maintaining web ecosystems, digital brand presence, and content operations for service businesses.
2024 — Current
IVS JSC
Strategy, Finance & SaaS Product Leadership
Leading strategy, operational planning, people coordination, and SaaS product development for education services.
2023 — 2024
AMG International Education JSC
School Partnerships & IELTS Station
Developed school-cooperation pathways and coordinated an IELTS education initiative from planning through operations.
2021 — 2023
Song Trang Restaurant
Travel Partnerships & Events Growth
Developed partner relationships, service packages, visual presentation, and peak-period event operations.
2019 — 2021
TUK TUK: Tea - Pizza & Beer
Co-Founder
Co-founded an F&B business and coordinated supply, inventory, cost control, service quality, and local brand development.
2017 — 2019
The Grand Ho Tram & VietJet Air
Rewards Manager & Flight Crew
Developed premium-service, loyalty operations, safety, cross-cultural communication, and rapid-response discipline.
Featured Ventures
Ventures I have shaped and led.
Two connected ventures translate education strategy and applied technology into services, partnerships, and digital operating systems.
Education & Partnership Ecosystem
IVS Academy
An education and school-partnership platform connecting language programs, international teachers, EdTech, and education operations.
My role
- Ecosystem strategy and service structure
- Education partnerships and customer journeys
- Digital platform and brand-content direction
Applied Technology & Digital Operations
IVS TECH
An applied technology venture developing websites, SaaS, CRM/LMS, AI automation, and digital infrastructure around real operational requirements.
My role
- Product strategy and solution architecture
- Business-process and user-experience design
- Development, deployment, and improvement coordination
Master Product & Initiative Portfolio
Danh mục Sản phẩm & Dự án Tiêu biểu
Tổng hợp toàn bộ các sản phẩm phần mềm số, giải pháp SaaS/EdTech/AI, nền tảng tin cậy và các dự án chuyển đổi số / vận hành kinh doanh thực tế.
Selected Case Studies
From operating problem to coherent solution.
Outcomes are currently qualitative. Quantitative metrics will be published only after verification and approval.
IVS Academy
Building a unified education ecosystem
- Challenge
- Education services, teacher programs, partnerships, and EdTech lacked one clear communication structure.
- My Role
- Strategy, information architecture, service journeys, and product direction.
- Solution
- A connected portal structure for programs, schools, teachers, and learning technology.
- Outcome
- A clearer ecosystem narrative and more direct pathways for each audience.
No quantitative claim is published until the supporting data is verified.
Read the full case study →IVS TECH
Structuring an applied technology platform
- Challenge
- Clients found it difficult to understand software scope, process, priorities, and implementation paths.
- My Role
- Product ownership, solution architecture, business analysis, and digital growth.
- Solution
- A service model organized around operational problems, staged solutions, and transparent engagement.
- Outcome
- A more concrete positioning connecting websites, SaaS, automation, and operations.
No quantitative claim is published until the supporting data is verified.
Read the full case study →Latest Updates
Notes from products and ventures.
Long-form updates document the thinking, constraints, and product decisions behind current work.
Draft for preview
IVS TECH: Building Digital Systems for Real Operations
A clearer positioning from standalone websites to systems shaped around real workflows.
Read update →Draft for preview
Restructuring the IVS Academy Ecosystem
A clearer structure for education, school partnerships, international teachers, and EdTech.
Read update →
Draft for preview
CenterCare: From Center Operations to a SaaS Platform
Translating tuition, classes, attendance, teachers, and reporting into one product model.
Read update →Education
Education and Certifications.
A multidisciplinary academic foundation supporting technical and business alignment.
BA in English Language
Vietnam Aviation Academy (2012-2016)
- Degree classification: Good.
- Mode of study: Full-time.
- Graduation year: 2016.
Bachelor of Business Administration
Vietnam Aviation Academy (2013-2017)
- Degree classification: Average good.
- Mode of study: Full-time.
- Graduation year: 2017.
Educational Management Certification
Ho Chi Minh City School of Educational Management (2024)
- Program: Educational management training for school leaders and teachers.
- Study period: 08/04/2024 - 03/06/2024.
- Certificate issued in June 2024.
Professional Development & Tech Learning
Continuous Learning Tracks
- Platforms: LinkedIn Learning, Alibaba Cloud, Microsoft Learn.
- Domains: Cloud Architecture, Security, AI & Automation, Microsoft Entra Identity.
- Focus: Applied engineering and enterprise technology workflows.
Contact
Discuss Collaboration
Open for roles in external affairs, digital operations, strategic partnerships, and product development.
Direct Contact
- Zalo / Phone: 0795 555 789 | 089 692 0547
- Email: nmi.triet@gmail.com | info@ivsacademy.edu.vn
- Location: Dong Nai | Ho Chi Minh City, Vietnam
Ecosystem & Social Links
- LinkedIn: linkedin.com/in/mtrietng
- IVS TECH: ivstech.store
- IVS Academy: ivsacademy.edu.vn
- GitHub: github.com/ivsjsc